The reason you are reading this article might be because you and your business is struggling to adapt to the changes that the Covid-19 and Circuit Breaker measures have made. Continue reading to find out how we can overcome all these together.
Trust me, we too have been impacted by the measures, for example being able to do only one installation per working day. However, we are able to adapt swiftly to the changes as we are already tapping on technology to increase our productivity and efficiency Pre-Covid. We take advantage of collaborative software to manage projects, allocate tasks and keep the team in loop of new updates even though everyone's schedule is packed.
So how have you been coping? We have listed the TOP 4 challenges that most F&B businesses face during this Circuit Breaker period and Weebo got your back, for this period of uncertainty and beyond.
Enterprise Singapore have implemented a 'Food Delivery Booster Package' to assist F&B owners in relieving some of the commissions charged by delivery platforms. However, it is still a heavy load for businesses which are adapting the offline to online (O2O) approach. Do your calculations and it is clear that you are serving the nation with minimal profits.
We ran a simple calculation so you can better visualize.
Now, you have done your calculations and decided that, why not I manage my online ordering and delivery in-house to save some cost? Facebook groups started coming up with a consolidation of F&B businesses which are operating during this Circuit Breaker. Your menu and delivery timing are circulated to audiences, enquiries are flowing in and all seems to be working out. Businesses owners and managers like you start taking orders through Facebook, WhatsApp, Telegram and phone calls.
The typical process will normally turn out this way. You will spend 50% of the time on communicating information such as delivery charges, operating hours, minimum orders and many more. Your customers are now well informed and would like to place their orders which takes about 30% of the time. The last 20% will be used to confirm orders and directing your customer to their preferred payment method. All these are happening while you have a queue with walk-in customers and delivery riders waiting to collect their orders. In the end, you are tired from repeating the same information and your amount of sales does not seem to be increasing.
How about easing time from order taking into order prepping and order packing?
How are you accepting contactless payment for your online orders? Well, pre-payment can be made through PAYNOW, PAYLAH and Bank Transfers. As long as we receive payment, all is good right?
Let's now make an order in the customer's perspective. They are looking at your menu online, food looks delicious and they are hungry, they proceed to WhatsApp to place their orders, a payment instruction is given to them. They go to their banking application, sign in, make the payment, take a screenshot and send it to you for confirmation. Is that the user experience or ordering process your customers want to go through?
How can you smooth the whole process for your business and your customers?
We too, are consumers to the F&B business and we have observed a trend when we dabao our food. You should have seen it online too where frustrated delivery riders are arguing with staff and walk-in customers stamping their feet away because of the increased waiting time. It's not your staff's fault that orders all come in at once. But how can you prevent messy orders and cluttered deliveries? How can you clear the mess and make it a pain-free process for your staff to concentrate on preparing the orders and for your customers and delivery riders to pick up their orders faster?
The offline to online (O2O) trend is not here only for Covid-19, it was here before and it will stay after. If you do not embark now, then when? We have the right solution to solve the challenges mentioned above and it is here not just for the Covid-19 but beyond. Register your interest and find out more today!
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